Who we are
Uniwell is an international team that provides customer care services to users from over 100 countries in the Health & Fitness industry since 2019. We operate inside a co-founding company Genesis like a separate business unit. We pick together, manage, and scale strong customer care teams that work to deliver a world-class customer experience. Join us on this rewarding journey as we’re continually expanding our range of clients and services.
5+
years of expertise in customer care
100+
people in our team
100+
countries — we assist users all over the world
1M+
satisfied users after communicating with us
Clients
We partner with our clients, commonly from the Health & Fitness industry, and foster their client service experiences and boost their business value through exceptional customer care.
Unimeal explains how weight management works and helps to establish new healthy habits in a comfortable and pleasant way. The app helps people fall in love with a healthy lifestyle!
MadMuscles is an app that helps you to crush your fitness goals with personalized workout and meal plans. The app strives to make regular workouts accessible, effective, and joyful.
HARNA is a cycle-based fitness app designed specifically for women. The app empowers women by helping them better understand their bodies and use this knowledge to improve their overall health.
Why join Uniwell
Work should be meaningful and rewarding. In case you need more reasons to want working with us, we offer:
Career at Uniwell
We are team players who support and motivate each other to achieve our common goals. Right now we are looking for:
Uniwell Team
We believe that having superb hard skills is only half of what it takes to redefine customer service excellence. Being a team player — empathic, open, and attentive — is a key. Meet some of our team.
Head of Customer Support
Daria joined Uniwell in November 2024, bringing over 8 years of customer service experience. For the past 5 years, she has led teams and shaped service strategies across industries — from iGaming to marketing and hospitality.
At Uniwell, Daria is responsible for the Customer Support & Billing team, focusing on building an efficient, motivated team, because she believes that if people don’t love what they do, they can’t truly care for customers. That’s why she prioritises team development and process improvement. For Daria, great support isn’t just about solving tickets — it’s about creating systems that help the product grow and improve the customer experience.
Chat Engagement Lead
Elia joined Uniwell in November 2023 as a Chat Engagement Lead. With over 10 years of experience in operations, team building, and process optimization, she has built teams from scratch, scaled them into four departments with 120 people, turning unclear processes into structured, profitable workflows. She now leads the Workout Buddies team — consultants who support users in fitness and nutrition, providing motivation and guidance throughout their journey. What truly inspires Elia is seeing her team grow, achieve results, and find fulfillment in what they do.