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Customer Support Representative

We are looking for an enthusiastic, communicative specialist who will strengthen our support team and maintain our technical support satisfaction rate.

In this role, you will be responsible for delivering quality support to users of our mobile applications and websites, using emails (tickets). We are well-versed in weight management and muscle-building techniques, and regularly conduct training for the team in collaboration with leading dietitians and trainers.

Your future responsibilities:

  • Communication and providing quality support in emails (tickets)

  • Collecting and analyzing user feedback

  • Interacting with product, marketing, and development teams

We expect from you:

  • High proficiency in written English (Upper-Intermediate level or higher)

  • Ability to communicate politely and effectively

  • Personal involvement and a genuine desire to assist users

  • Accountability for outcomes and the ability to make sound decisions

  • Interest in the topic of a healthy lifestyle and willingness to learn

It will be advantageous if you have:

  • Proficiency in a second foreign language

  • Experience in customer support

  • High proficiency in spoken English (Upper-Intermediate level or higher)

What we offer:

  • Remote work

  • Convenient shift work schedule (5 shifts and 3 days-off in a systematic pattern which repeats itself, with only one night shift per week and 19 shifts per month in total. Shift timings are 08:00–16:00, 16:00–00:00, 00:00–08:00 (EET)

  • Competitive compensation and bonuses based on your performance

  • Paid vacation and sick leave

  • Opportunities for growth within the team

  • Work with interesting products that really benefit people

  • An opportunity to enrich your communication and writing skills

  • Only expert assistance to users on service issues without cold calls

We are a vibrant team of 40+ professionals that you won't get bored with. Send us your CV, and let's improve people's lives together! Your journey with Uniwell may start here!

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