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Social Media
Support Specialist

Uniwell is an international service company that supports users in the Health & Fitness sector across more than 100 countries. Since 2019, we’ve been helping people achieve their wellness goals through dedicated support for the Unimeal, MadMuscles, and HARNA apps. We strive to go beyond providing solutions — creating genuine connections that make every customer feel understood, motivated, and empowered on their journey.
 

Our team already includes 200+ dedicated specialists, but we’re growing fast and currently looking for a Social Media Support Specialist to engage with users of Health & Fitness mobile applications across social media platforms and review sites. In this role, you will be the voice of our brand in public channels — ensuring every interaction is respectful, empathetic, and aligned with our values.

What you'll do:

  • Monitor brand mentions across social media platforms and review websites (e.g., Sitejabber, Trustpilot, Google Play);

  • Respond promptly to comments, messages, reviews, and inquiries on social media with a high level of professionalism;

  • Handle negative feedback and complaints, resolve user issues, and escalate complex cases to relevant departments;

  • Create and maintain response templates and communication guidelines to ensure consistent and efficient support;

  • Analyze user feedback and generate ideas for product improvements and reputation enhancement;

  • Manage brand reputation and apply best practices to strengthen it.

We expect from you:

  • Experience in customer support, SMM, or reputation management;

  • Strong written English skills (B2 level or higher);

  • Knowledge of the basics of reputation management and review platforms;

  • Experience working with social media (Facebook, Instagram, TikTok) and/or review platforms (Trustpilot, Google Play, App Store, Sitejabber);

  • Ability to handle stressful situations and manage conflict with customers effectively.

With us, you can get:

  • Fully remote work from anywhere (using your own equipment);

  • A schedule with a rotating pattern — 4 workdays followed by 2 days off, then 3 workdays followed by 1 day off. Shifts rotate in the following order: 2 morning → 2 day → 3 evening shifts. There are no night shifts. Shift options: Morning: 07:00–15:00, Day: 12:00–20:00, Evening: 15:00–00:00;

  • Medical insurance after a 3-month probation period;

  • 21 paid vacation days and unlimited sick leave;

  • Corporate discounts on gym memberships and a wide range of wellness services;

  • Opportunities for career growth — development and learning are our core values, and we create space for you to grow;

  • The chance to work with products that genuinely help people achieve their health and fitness goals.

Recruitment process: Interview — Test assignment — Offer.

We are a vibrant team of 200+ professionals that you won't get bored with.

Send us your CV, and let's improve people's lives together!

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