Quality Control Team Lead
Uniwell is an international service company that provides Customer Care services to users from over 100 countries in the Health & Fitness industry 🍏 🏋🏼♂️
Over the past year, we have grown from 30 to 100+ people in the team. We are proud of our strong specialists who have great expertise and ambitious goals. Our people are the company's most valuable asset, so we choose to build businesses together with the best talent on the market.
Now we are looking for a QC Team Lead to lead a team of Quality Control specialists and improve processes and quality of service for our customers.
You are our ideal candidate if:
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You have at least 2 years of experience in a similar position and can share your achievements;
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You have experience in implementing automation in QC processes that will increase efficiency;
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Confident in macros, creating tools to automate routines;
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Developed and conducted trainings for the team aimed at improving the quality of service and professional skills of employees;
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Conducted onboarding programs for new QC specialists and shift leaders, helping them to quickly adapt and achieve high results.
Your future responsibilities:
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Developing and implementing evaluation methods to improve the quality of service in chat rooms;
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Creation and regular updating of knowledge base materials;
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Evaluating the work of QC specialists, providing constructive feedback, conducting tests for knowledge of updates and workflows;
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Continuous monitoring of the quality of service, namely: analysis of the duration of chats, responses, detection and classification of errors;
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In-depth study of the entire structure of processes and identification of opportunities for their optimization and improvement.
We offer:
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5/2 work schedule so you can balance your work and personal life;
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Competitive compensation that is commensurate with your professional achievements and experience;
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Paid vacation and sick days to help you recuperate;
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The opportunity to work with Health & Fitness products that truly help people improve their lives;
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Health insurance for your safety and peace of mind.
We are an energetic team of more than 100 reporters who are always interesting and fun. If you're ready to make people's lives better, send us your CV and join us!