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Quality Control Lead (Workout Buddies team)

Uniwell is an international service company that supports users in the Health & Fitness sector across more than 100 countries. Since 2019, we’ve been helping people achieve their wellness goals through dedicated support for the Unimeal, MadMuscles, and HARNA apps. We strive to go beyond providing solutions — creating genuine connections that make every customer feel understood, motivated, and empowered on their journey.
 

Our team already includes 200+ dedicated specialists, but we’re growing fast and currently looking for a Quality Control Lead — someone who will enhance communication, ensure service quality, and create the best possible experience for our clients. 
 

We are looking for a leader with the freedom to drive innovation, make decisions, and build efficient processes almost from scratch.​​​​​​​​​​

What makes this role exciting:

  • Impact on core product and monetization metrics. The Workout Buddies team directly influences user satisfaction, retention, and the financial performance of our products. You’ll be able to uncover insights from users and launch initiatives together with the marketing and product teams;

  • High-impact challenges. You’ll dive into analyzing not just the quality of communication, but also how empathy shows up — and how it affects session length and CSAT;

  • Room to bring your ideas to life. We don’t operate by the rule of “this is how it’s always been done.” Instead, we give space for ideas and rapid hypothesis testing. We believe the best solutions are born in action — not in endless approvals.

What you'll do:

  • Improve the efficiency of chat reviews to get an accurate picture of agent-user interactions;

  • Identify the most common mistakes and develop strategies to fix them;

  • Update the knowledge base so agents have quick access to important information;

  • Automate processes to reduce routine tasks;

  • Conduct training sessions and support the growth of the QC team;

  • Analyze review data, identify weaknesses, and suggest ways to improve team performance and efficiency.

We expect from you:

  • Experience in Quality Control and team management;

  • Strong English skills (B2 level or higher);

  • Strong communication skills;

  • Analytical mindset: ability to work with data, spot patterns, and draw conclusions;

  • Experience in developing and implementing efficient processes;

  • Knowledge of knowledge bases and QC automation tools.

With us, you can get:

  • Fully remote work from anywhere (using your own equipment);

  • Medical insurance after a 3-month probation period;

  • 21 paid vacation days and unlimited sick leave;

  • Corporate discounts on gym memberships and a wide range of wellness services;

  • Opportunities for career growth — development and learning are our core values, and we create space for you to grow;

  • The chance to work with products that genuinely help people achieve their health and fitness goals.

Who will be your manager?


Your direct manager will be Eleonora. She built the Workout Buddies team from scratch, creating an efficient system that delivers high performance. Under her leadership, the team grew from handling 45 chats per month in January 2024 to over 5,000 chats per month today. Eleonora also developed the strategic roadmap for the program and successfully manages team leads across different regions.

Recruitment

Process:

Recruiter interview → Technical interview → Test task → Final interview.

We are a vibrant team of 200+ professionals that you won't get bored with.

Send us your CV, and let's improve people's lives together!

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