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Head of Support

Hi!

We help people in over 100 countries achieve their fitness goals through innovative health-improvement solutions. We value professionalism, efficiency, and a drive for growth.

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A few achievements we'd like to share with you:

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Madmuscles has been downloaded 2.8 million times and is the #1 fitness app for men’s fitness on Google.

Unimeal has 5 million downloads and ranks in the top 50 apps in the health and fitness category.

Harna has been downloaded over 500,000 times.

 

We are looking for a Head of Support to develop the General Support direction, optimize processes, and increase team efficiency.

What do we expect from you?

  • Managing the general support team, which covers General Support, Billing, and operational processes.

  • Quickly responding to changes in team workload and implementing appropriate solutions.

  • Recruiting, training, and onboarding new specialists.

  • Improving interdepartmental communication and optimizing current processes.

  • Enhancing the efficiency of the General Support and Billing Support teams.

What you’ll need:

  • Experience in a leadership role in customer support (2+ years).

  • Knowledge of building and developing support teams.

  • Experience managing a team of 20 or more people.

  • Excellent communication skills and the ability to solve problems quickly.

  • Experience with support platforms (Zendesk or similar).

  • Advanced English proficiency.

It will be a plus if:

  • You have experience with process automation.

  • You have experience managing change in large teams.

  • You’ve worked with customer feedback and maintained a presence on social media.

What we offer:

  • A schedule that allows you to align with your life rhythm.

  • We value your efforts and are ready to reward them accordingly.

  • Health insurance because your well-being is our priority.

  • The opportunity to work on products that truly help people live healthier lives.

If you want to join a global mission to improve people's lives, Uniwell is your place! Send your CV and take the first step towards a career that matters. 😊

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